Customer Support Specialist

Our customers contact us when an invoice has not been paid or a document will not send. The stakes are real and often urgent. You will help them, properly.

What you’ll do

• Answer customer questions across email and live chat
• Troubleshoot payment, document and account problems end to end
• Write and maintain help centre articles
• Escalate bugs with enough detail that engineers can act
• Spot patterns in contacts and push for the underlying fix
• Keep quality high without hiding behind macros

What we’re looking for

• 2+ years in customer support, ideally SaaS
• Excellent written English and genuine empathy
• Technical troubleshooting ability and patience
• Calm handling of frustrated people with money problems
• Interest in small business

Visa sponsorship and where you can be based

We hire worldwide. You can be based anywhere we can legally employ or engage you — this role has no required location and no required time zone beyond a few hours of overlap with your team.

This role does not come with visa sponsorship. You will need the right to work in the country you are based in. We would rather say so here than let you find out at offer stage.

What we offer

• Salary reviewed every year, benchmarked against the market for your location
• Share options — everyone who works here owns part of it
• Flexible hours; we care what you ship, not when you were online
• Budget for the laptop, desk and chair you actually want
• Annual learning budget for courses, books and conferences
• Generous paid time off, and we check that people take it
• Paid parental leave for every parent, however you become one
• A team that writes things down, so you are not stuck in meetings all day

How to apply

Apply with the form at the bottom of this page. Attach your CV as a PDF or Word document (up to 5 MB) and add a short note about why this role interests you — a few honest sentences beat a long cover letter.

We read every application and reply to all of them, including the ones we turn down. If you need any adjustment to the process, say so in your note and we will arrange it.